Shipping policy

Shipping Policy for Ultrasonic Skin Scrubber

Effective Date: 2024-12-26

Thank you for shopping with SimpleScrubber. We are committed to providing you with the best customer experience possible, and part of that commitment includes offering clear and transparent shipping policies for your purchases. Please review the following information regarding the shipping of your ultrasonic skin scrubber.

1. Shipping Overview

We offer fast and reliable shipping on all orders of the ultrasonic skin scrubber to ensure your purchase reaches you as quickly as possible. Shipping options and delivery times may vary based on your location and the shipping method selected. We ship to both domestic and international locations, with delivery estimates provided during checkout.

2. Order Processing Time

  • Processing Time: Orders are typically processed within 1-3 business days (Monday through Friday, excluding weekends and holidays) from the time your order is placed. Once your order has been processed, it will be handed over to the shipping carrier for delivery.

  • Order Confirmation: After you place your order, you will receive an email confirming your purchase. Once your order has shipped, you will receive another email with tracking information.

3. Shipping Rates & Delivery Times

Shipping rates and delivery times depend on your location and the shipping method you choose at checkout. Below is a general overview of our shipping options:

Domestic Shipping (within Canada)

  • Standard Shipping:
    • Estimated Delivery: 5-7 business days
    • Shipping Cost: $[X] (Free for orders over $[X] within [Your Country])
  • Expedited Shipping:
    • Estimated Delivery: 2-3 business days
    • Shipping Cost: $[X]
  • Priority Shipping:
    • Estimated Delivery: 1 business day
    • Shipping Cost: $[X]

International Shipping

  • Standard International Shipping:
    • Estimated Delivery: 7-14 business days
    • Shipping Cost: Varies by country and weight
  • Expedited International Shipping:
    • Estimated Delivery: 5-10 business days
    • Shipping Cost: Varies by country and weight

International orders may be subject to additional customs fees, import duties, or taxes, which are the responsibility of the customer.

4. Shipping Restrictions

  • P.O. Box Addresses: Please note that we are unable to ship to P.O. Box addresses. Please provide a physical street address for shipping.

  • International Restrictions: While we strive to deliver to as many locations as possible, certain international destinations may be restricted or unavailable due to customs regulations or logistical challenges. If we are unable to ship to your location, we will notify you promptly and provide a full refund.

  • Shipping to Multiple Addresses: Currently, we can only ship to one address per order. If you would like to ship products to multiple addresses, please place separate orders.

5. Tracking Your Order

Once your ultrasonic skin scrubber has shipped, you will receive an email with tracking information, including a tracking number. You can use this number to check the status of your shipment directly through the carrier’s website.

If you experience any issues with tracking or delivery, please contact our customer support team at shopsimplescrubber@gmail.com , and we will assist you in resolving the issue.

6. Shipping Delays

While we work hard to ensure that your order is processed and shipped on time, shipping times may be affected by various factors beyond our control, such as:

  • Weather-related delays
  • Carrier issues (e.g., logistical challenges, strikes)
  • High demand during holiday seasons or promotions

In the event of a delay, we will notify you as soon as we are aware of the issue and will provide updated tracking information or a revised delivery estimate.

7. Lost or Damaged Shipments

If your ultrasonic skin scrubber is lost or damaged during transit, please contact our customer service team immediately at [Customer Support Email] or [Customer Support Phone Number].

  • Damaged Items: If your item arrives damaged, please retain all packaging materials and the product itself. We will initiate an investigation with the carrier and work with you to resolve the issue. In most cases, we will send a replacement or process a refund.

  • Lost Shipments: In the event that your shipment is marked as "delivered" but you have not received it, please check with your neighbors or building management. If you still cannot locate the package, please contact us within 7 days of the marked delivery date, and we will work with the carrier to resolve the issue.

8. Shipping Address Accuracy

It is important to provide the correct shipping address at checkout. We are not responsible for delays, lost shipments, or additional shipping costs that result from incorrect or incomplete shipping information. Please double-check your address details, including your zip code, apartment number, and contact information, before completing your purchase.

If you realize that you’ve made an error in your shipping address after placing your order, please contact us as soon as possible, and we will make every effort to correct it before the package is shipped. Once the order is processed and shipped, we are unable to modify the shipping address.

9. Shipping Fees and Taxes

  • Shipping Fees: Shipping fees are calculated at checkout based on your selected shipping method, destination, and the weight of the ultrasonic skin scrubber. You will see the total shipping cost before confirming your purchase.

  • Taxes and Duties: For international shipments, the recipient is responsible for any customs fees, import duties, and taxes that may be charged upon entry to the destination country. These fees are determined by your local customs office and are the responsibility of the customer.

10. International Customs, Duties, and Taxes

For international orders, please note:

  • Customs Duties: Your order may be subject to customs duties and taxes, which are imposed once the shipment reaches your country. These charges are the responsibility of the customer and are not included in the price of the product or the shipping cost.

  • Customs Declarations: We are required to accurately declare the value of your package for customs purposes. We cannot mark the package as a "gift" or falsify customs documents.

  • Refused Shipments: If you refuse to accept an international shipment or fail to pay the required customs fees, the return shipping costs and any fees incurred will be deducted from your refund or credit.

11. Contact Us

If you have any questions or concerns about shipping, or if you need assistance with your order, please feel free to contact our customer support team:

  • Email: shopsimplescrubber@gmail.com
  • Phone: Yet to be stated
  • Address: Yet to be Stated

Our customer service team is available [business hours], and we are committed to providing timely and helpful support.

12. Final Notes

We strive to provide the best shipping experience possible, but please keep in mind that some external factors, such as weather or carrier issues, may be beyond our control. By placing an order, you agree to the shipping terms outlined above. We appreciate your understanding and are excited for you to experience the benefits of your ultrasonic skin scrubber!

This Shipping Policy is subject to change. Please review the policy regularly for updates.